IBS Office Solutions Ltd is closely monitoring the evolution of the COVID19 situation. 

Here at IBS Office Solutions we’re having to work differently during the COVID-19 pandemic to prioritise the wellbeing of our customers, team and the wider community.

Due to measures put in place we are centralising all our communications where possible. Please contact office@ibs-uk.net or call 01491 411996 where a member of the team will be available to help you.

These measures will allow us to keep vital areas of our business going and put us in the best position to react effectively in this rapidly changing set of circumstances.

As a result of implementing these measures our response times may on occasion be slower than usual and we appreciate your understanding of this at this difficult time. We will continue to follow advice from the World Health Organisation (WHO), Public Health England (PHE) and The Foreign & Commonwealth Office (FCO) in the UK, and will communicate further as the situation develops.

 

Employees Visiting Customer Sites

Engineer Visits;

In the first instance we will endeavour to support you remotely and appreciate your support in trying to do this.

If we are required to visit customer sites we have implemented proactive precautions for engineers to protect themselves and customers, and to prevent the spread of the COVID19.

On arrival at a customer site;

  • The engineer will sign in, if required, using their own pen
  • The engineer will ask to use facilities to wash their hands with soap and water.
  • They will then wear disposable gloves and sanitise the machine using bacterial wipes. The wipes and gloves will then be placed in a sealed bag for disposal.
  • Prior to leaving they will ask to use facilities to wash their hands with soap and water.

 

Social Distancing

We have also advised all employees visiting customer sites to apply social distancing and would appreciate your support in helping them to do this.

 

Health of Employees

Measures have been put in place to monitor the health of employees. All employees are following government guidelines in regards self-isolation requirements. Employees are required to update our HR Manager on any symptoms they may present with and this is then monitored and tracked appropriately.

 

Foreign Travel

Following Government guidelines our employees travelling to high risk countries for personal reasons are undergoing 14 day self-isolation.