In its decade as the school’s preferred supplier, IBS has won two further tender processes and overseen and introduced many changes to John Hampden’s printer fleet. As printing requirements have altered in line with technological developments and teaching and learning styles, IBS has proactively adapted the number and functionality of devices, to make sure needs are always met.
Today, IBS is responsible for the procurement and support of a mixed fleet of more than 30 printing devices including multifunction printers, production devices and desktop machines, sited in both the reprographics department and throughout multiple school buildings. The PaperCut print management system has been installed to allow print volumes to be carefully monitored and departments recharged according to their usage.
“Caleb is hands-on, knows his customers and takes the time to understand them. I’m able to speak to him whenever I need to and I like the reassurance of having direct contact with the person who is in charge.”
Kate Bailey, Business Manager,
John Hampden Grammar School
“We initially approached IBS Office Solutions because they were a local option and we like to support local businesses where we can,” explained Kate Bailey, Business Manager. “When the tender documents were returned, we found they were just as competitive as other companies, even the national firms supposedly offering the best value for schools. So, we’ve been using them ever since.
“As well as offering value for money, they have an accommodating and flexible way of working that helps keep our downtime to a minimum. If we have a problem, engineers attend the same day and do what they can to get the devices up and running. And when we faced the significant issue of our replacement machines being delayed in 2021, Caleb extended our lease without question.”