MEET OUR CUSTOMER SERVICE TEAM
When you phone IBS Office Solutions, you don’t get an automated message, a call centre or even a receptionist. Your call is answered – every time by one of our friendly and knowledgeable customer service team.
Xara plays a crucial role in keeping everything running smoothly behind the scenes. She manages our remote monitoring system, ensuring that your equipment is always online and communicating properly—so we can monitor and maintain it 24/7. Xara also handles toner requests and dispatch, making sure you never run out of supplies when you need them most. Her attention to detail and proactive approach help keep your office equipment in top shape, so you can focus on your work without any interruptions!
Charley is a key member of our customer service team, always ready to assist with any service requests that come in. She carefully reviews each logged call and ensures that engineers are scheduled promptly to attend to any issues. Whether it’s a quick question or a more detailed explanation, Charley is always happy to chat on the phone and walk you through the next steps with a friendly and helpful approach. Her goal is to make sure everything runs smoothly, so you can keep your office equipment working at its best!
Jemma coordinates paper sales and is a logistics pro, working out the most efficient way to get stationery and parts to where they’re needed. She also manages furniture sales and sources a range of products for reprographics teams, including high-quality paper to reduce paper jams – all at the most competitive prices.
Hannah is the heart of our customer service team, always ready to help with a warm smile and a friendly attitude. As our Customer Service Manager, she ensures that every customer’s experience is smooth and hassle-free. Hannah makes sure our clients receive prompt and reliable support. She’s dedicated to building lasting relationships and making sure all your office equipment needs are met with a personal touch!
Michelle is the queen of the telephone. Tasked with answering your calls within three rings, she’s the first pickup for incoming service calls. She coordinates our engineers and tracks our timings to ensure we’re delivering against our SLAs.
DOING THINGS DIFFERENTLY
As IBS Office Solutions, we understand your situation. We know that you don’t have time to spend on hold and you can’t afford to have machines down – which is why we do things differently. Our team is trained to resolve as many issues as possible over the phone, so you’re back up and running as quickly as possible.